I don't want to be an alarmist but if you have not made provision for an alternate shipping method for orders going to Canada, this may be a good time. Talks continue between Canada Post and postal workers, but a disruption in service is looking more possible with each passing day. If there's a strike or lockout, delivery could stop as early as Monday.
The union says it's now up to Canada Post to decide if there will be a postal strike. Craig Dyer, from the Canadian Union of Postal Workers, says the union responded to Canada Post's final offer with a proposal of its own on Sunday. He says the corporation wants entry-level employees to be paid 22 per cent less than they are under the current structure. Dyer said they may have an [...]
Canada Post and the Canadian Postal Workers Union (CUPW) have not agreed on a new four years contract and there is still the possibility of a Postal strike in the near future. May 25th is the first date that the Postal Union could legally strike but before they do, they have to provide a 72 hour notice of intend to strike. That notice has not been given as of Noon [...]
The word fulfillment has been defined by many people in many ways. “To bring about the completion or achievement of”, “to carry out or execute”, “to conform with or satisfy” and “the state or quality of being fulfilled” are just a few examples of the meanings of this word. In the business community fulfillment is defined most often as “the process or business of handling and executing customer [...]
In the early 2000's I wrote a weekly Newsletter and in researching for a subject for this blog I came across an article on customer service that I wrote in August of 2002. Amazingly nothing much has changed except the part that I added on order retention. I thought it was interesting enough to re-publish with the addition. Customer Service used to be much simpler. This was primarily because most [...]